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Payments · 1,800 employees · Champion: Priya Nair, Director of Platform Engineering
Day 25 of 60
Up next
Up next
Health
No risk signals right now. Nothing to fix, so keep the momentum going.
Growth
Two or more growth signals. Time to talk about more seats or a wider rollout.
Strong pilot: line up the 600-seat rollout for the CTO decision
Weekly active use is 82% against a 70% target, satisfaction is 4.2 out of 5, and additional usage more than doubled in two months. The CTO wants hard numbers before buying 600 seats, and most of them are already in.
Next step: Ask Priya for 30 minutes this week to plan the readout and the rollout waves for the CTO.
Two or more means At risk. One means Watch.
Active seats drop 10 or more points over 30 days
Not triggered
Additional usage spend drops 15% or more over two months
Not triggered
Champion hasn't opened the customer app in 14 or more days
Not triggered
Two or more plan milestones are overdue
Not triggered
Three or more security or compliance questions in a week
Not triggered
Two or more means Expansion ready. One means Growth signal.
Checkout is 90% active
Near-full adoption: Checkout (90%).
90% or more of all purchased seats are active
Not triggered
Additional usage up 128%
AI credit use beyond the included pool grew 128% over two months.
2 of 4 pilot criteria met
The pilot has met 2 of 4 success criteria and none are behind.