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Payments · 1,800 employees · Champion: Priya Nair, Director of Platform Engineering
Day 25 of 60
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60-day paid pilot with 100 seats across four teams. The CTO will decide on 600 seats based on PR cycle time, and AppSec needs a clean answer on data handling before Q1 budget lock.
Prove a 20% faster PR cycle time on pilot teams
“CTO wants hard numbers before buying 600 seats. PR cycle time is the metric he keeps saying.”
Consolidate on one AI coding vendor
“Mixed feelings on the last trial, legal didn't love it. Want one vendor.”
Get a clean security answer on data handling and PCI scope
“Worried about code leaving the environment and PCI scope. Need a clean answer on data retention.”
Hand the CTO a decision-ready readout before Q1 budget lock
“Priya wants a readout deck for the CTO at the end of the pilot.”
Weekly active pilot users
Target: 70% or more · Now: 82%
PR cycle time on pilot teams
Target: 20% faster than baseline · Now: 14% faster so far
Developer satisfaction
Target: 4 out of 5 or better · Now: 4.2 out of 5 (mid-pilot survey)
Security sign-off on data handling
Target: Written approval from AppSec · Now: Review in progress
Code leaving the environment and PCI scope · AppSec
Our plan: Exclude PCI-scoped repositories with content exclusions, walk AppSec through how Copilot handles data, and get written sign-off by day 30.
Data retention · AppSec
Our plan: Share GitHub's documented data handling and retention policies for Copilot Business and Enterprise, and confirm the organization's policy settings together.
Mixed results from the previous AI tool trial · Engineering managers
Our plan: Run a structured pilot with a baseline, clear success criteria, and weekly check-ins so the result is measured, not anecdotal.
Mobile team skepticism · Mobile team
Our plan: Hands-on session on Chat and agent mode using the mobile team's own code, plus a team-specific prompt guide.
Decision has to land before Q1 budget lock · CTO
Our plan: Readout scheduled for day 58 with a recommendation, the numbers, and a 600-seat rollout plan.
call w/ Priya + 2 eng managers. they've had Cursor trial on a couple teams, mixed feelings, legal didn't love it. want one vendor. CTO wants hard numbers before buying 600 seats, PR cycle time is the metric he keeps saying. AppSec (Marcus?) worried about code leaving env + PCI scope, need clean answer on data retention. pilot = 100 seats, 4 teams (checkout, risk, mobile, internal tools). mobile team skeptical, "autocomplete on steroids." Priya wants readout deck for CTO end of pilot. timeline: decision before Q1 budget lock.
Things that need a push, found automatically.
The customer sees this on their portal too.
From the customer's portal
Our mobile team would like a hands-on session on agent mode with our own Kotlin code.
Oct 12
Mid-pilot check-in with Priya and two engineering managers. Satisfaction came back at 4.2 and Checkout is the strongest team, while Mobile wants a hands-on agent mode session. AppSec is still reviewing data retention, and the CTO wants PR cycle time for all four teams in the readout.
Priya Nair
Director of Platform Engineering
Driving the pilot and wants to consolidate on one vendor. Needs a readout she can take straight to the CTO, so keep her stocked with numbers every week.
Last opened the customer portal 2 days ago
CTO (economic buyer)
Decides on the 600-seat purchase. Cares about PR cycle time and hard numbers, not anecdotes.
Marcus (to confirm), Head of AppSec
Security reviewer. Worried about code leaving the environment, PCI scope, and data retention.
Mobile team lead
Skeptical, called it "autocomplete on steroids." Needs to see Chat and agent mode on real mobile work.
Engineering managers (2)
Joined discovery and run the pilot teams day to day. Good source of PR cycle time data.
Legal
Did not love the terms on the previous AI tool trial. Will want clear answers on IP and data.