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Insurtech · 2,000 employees · Champion: Elena Ruiz, Senior Director of Engineering
Before purchase
Done
Day 76
Active seats
497
of 700 purchased
% active
71%
Change, last 26 days
-12 pts
Last updated
Oct 18
Demo data
Fix the claims team experience first
Claims platform is at 28% active, down from 75%. Custom instructions for the claims repo address their main complaint about old Java.
Reschedule the claims enablement session
It's 15 days overdue. Run it with the claims team lead, using their own legacy code.
Re-engage Elena
She hasn't opened the customer app in 22 days. Send a short update she can forward to the CIO, and ask for a second champion.
Anonymous weekly check-ins from the portal, last 30 days.
3.5 / 5
30 answers
5 = can't work without it
What's blocking developers
Hands-on challenges developers complete in their success portal.
Learners
12
2% of seats
Challenges done
42
Most active
Share of 700 purchased seats active each week.
| Date | Active | % |
|---|---|---|
| Aug 18 | 280 | 40% |
| Aug 25 | 385 | 55% |
| Sep 1 | 476 | 68% |
| Sep 8 | 546 | 78% |
| Sep 15 | 588 | 84% |
| Sep 22 | 581 | 83% |
| Sep 29 | 560 | 80% |
| Oct 6 | 539 | 77% |
| Oct 13 | 511 | 73% |
| Oct 18 | 497 | 71% |
Biggest drop: Claims platform, down 41 points
| Team | Active | % active | Peak | Change |
|---|---|---|---|---|
| Claims platform | 45 of 160 | 28% | 75% | -41 pts |
| Policy admin | 138 of 150 | 92% | 92% | +1 pts |
| Digital | 90 of 120 | 75% | 87% | -12 pts |
| Data and analytics | 102 of 110 | 93% | 93% | +1 pts |
| Billing | 66 of 90 | 73% |
| 78% |
| -5 pts |
| Platform | 56 of 70 | 80% | 86% | -6 pts |
Change compares today with 26 days ago.